At a glance
Product information
Lifecycle services
Mantaining the high performance of your W&H machines at all times is our shared goal. That is why we have developed a comprehensive service contract concept that you can customize to your requirements, the W&H Lifecycle Services.
We offer you the security of receiving the right service at the right time while also saving money. Regular service activities enable you to plan costs and prevent unforeseen problems. This way you safeguard high machine availability and lay the foundation for long-lasting success in the markets.
In order to be able to offer our customers the best individual service, we have put together various packages based on our best-practice experience, which can be individually extended.
Choose the right package for your individual needs
Premium Package
With our Premium Package, we combine the advantages of the Performance Package and the Remote Package into a fully comprehensive offering to guarantee you the best possible service.
Performance Package
Our Performance Package is designed to achieve continous improvement of machine performance and support the individual preventive maintenance strategy of the customer.
Based on a Performance Check, we conduct a full audit on site that examines both your machines and the machine environment.Subsequently, based on the audit results and on our experience, we then create an individual Service Plan together, tailored to your specific needs.
Remote Package
With our Remote Package we bundle all remote support services from W&H to provide the most efficient and effective technical troubleshooting from distance.
- Remote 1st Level support by experienced W&H specialists
- Worldwide availability around the clock (24/7)
- Service language is German or English (local languages depending on staffing)
Customize your Lifecycle Services
Of course, you also have the possibility to select single products from our service portfolio, to combine them individually according to your needs or to extend the above mentioned partnerships with additional services from our portfolio, such as training or RUBY.
