Parts Identification
With just a few steps to the required spare parts
Parts identification at a glance
SHOP WITH SMART FUNCTIONS FOR PARTS IDENTIFICATION
Our shop has various search options to help you identify the right, original spare part as quickly as possible.
We offer classic search functions as for example:
- By material number
- Classic text based
- Search within categories
- In past orders & quotes
- By image recognition
Not sure if you found the right part? Let our experts identify what you need. Just add some information to the picture and await a quote.
INTELLIGENT IMAGE SEARCH IN DETAIL
Find the right spare part using just a picture:
- Simply upload a photo or take a live photo via camera access of the required spare part
- An algorithm matches your photo with all our product images
- Products with the highest visual match will be suggested automatically
- Optimized for smartphones: Particularly convenient if you are directly at the machine with your mobile device
- Also available on desktop
SEARCHING FOR SPARE PARTS WITH USER FRIENDLY IMAGE SEARCH
Identification with customer refering electronic parts catalogue thanks to PDE
In the event of machine problems, searching for the cause and the required spare parts can be time-consuming. To ensure that you identify the right spare parts, we deliver our electronic parts catalogue "Parts and Documentation Explorer" (PDE) with every new machine. A program with which you can quickly and easily find out which Original Spare Parts you need for your W&H machine.
In your personalised customer account, which is protected by a user name and password, your W&H machines are deposited for you.
The PDE is based on the machine parts list and also contains detailed machine documentation. With the integrated search functions, you can not only identify the right spare part, but also find the corresponding mechanical drawings or electronic circuit diagrams. Comprehensive supplier documentation and operating instructions for your machine are also integrated.
Within PDE you have all the essential information about your spare parts at a glance. A detail view also allows you access to product photos, dimensions, weights and a classification for common spare parts.
In the case you are also registered in the W&H Shop you can add the required spare parts to your personal shopping cart with just a few clicks.
A CSV export function out of PDE ensures easy transfer to your ERP system for convenient processing of your order.
If in any case you are unable to find the spare part you are looking for, our 24/7 hotline with qualified staff is available to you at any time in emergency situations.
