Parts Identification

With just a few steps to the required spare parts

Parts identification at a glance

VIA W&H Shop

  • Classic text based search function
  • Search by image recognition via photo upload
  • With mobile device for convenient searching directly at the machine
  • In cases of uncertainty send a photo with a short comment and our experts will help you within identification

via Parts and Documentation Explorer (PDE)

  • Comprehensive parts and documentation overview
  • Search within the machine parts list
  • Search within the proposal list
  • Display of ATEX relevant components


Our shop has various search options to help you identify the right, original spare part as quickly as possible.

We offer classic search functions as for example:

  • By material number
  • Classic text based
  • Search within categories
  • In past orders & quotes
  • By image recognition

Not sure if you found the right part? Let our experts identify what you need. Just add some information to the picture and await a quote.


Find the right spare part using just a picture:

  • Simply upload a photo or take a live photo via camera access of the required spare part
  • An algorithm matches your photo with all our product images​
  • Products with the highest visual match will be suggested automatically
  • Optimized for smartphones: Particularly convenient if you are directly at the machine with your mobile device
  • Also available on desktop



If you have any questions regarding the web shop or sign up, please consult your personal contact person or contact our support at
We are pleased to support you personally


Identification with customer refering electronic parts catalogue thanks to PDE

In the event of machine problems, searching for the cause and the required spare parts can be time-consuming. To ensure that you identify the right spare parts, we deliver our electronic parts catalogue "Parts and Documentation Explorer" (PDE) with every new machine. A program with which you can quickly and easily find out which Original Spare Parts you need for your W&H machine.

In your personalised customer account, which is protected by a user name and password, your W&H machines are deposited for you.

The PDE is based on the machine parts list and also contains detailed machine documentation. With the integrated search functions, you can not only identify the right spare part, but also find the corresponding mechanical drawings or electronic circuit diagrams. Comprehensive supplier documentation and operating instructions for your machine are also integrated.

Within PDE you have all the essential information about your spare parts at a glance. A detail view also allows you access to product photos, dimensions, weights and a classification for common spare parts.

In the case you are also registered in the W&H Shop you can add the required spare parts to your personal shopping cart with just a few clicks.

A CSV export function out of PDE ensures easy transfer to your ERP system for convenient processing of your order.

If in any case you are unable to find the spare part you are looking for, our 24/7 hotline with qualified staff is available to you at any time in emergency situations.

Hotline 24/7

Experienced W&H specialists support you via a free Hotline-Service around the clock.


Spare Parts

Premium quality and durability at attractive prices direct from stock on 24 hours a day.

Original Spare Parts

Remote Service

The Remote Service guarantees you immediate support with machine problems by direct online remote access.

Remote Service


Increase employee qualification and motivation on the one hand and productivity and competitivesness on the other.

Customer trainings