Service

Parts Identification

With just a few steps to the required spare parts

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At a glance

Your advantages

  • Comprehensive parts and documentation overview via W&H Parts and Documentation Explorer (PDE)
  • Search within the machine parts list
  • Search within the proposal list
  • Display of ATEX relevant components
  • Personal shopping cart for easy ordering processes (CSV export)

Product information

In the event of machine problems, searching for the cause and the required spare parts can be time-consuming. To ensure that you identify the right spare parts, we deliver our electronic parts catalogue "Parts and Documentation Explorer" (PDE) with every new machine. A program with which you can quickly and easily find out which Original Spare Parts you need for your W&H machine.

The PDE is based on the machine parts list and also contains detailed machine documentation. With the integrated search functions, you can not only identify the right spare part, but also find the corresponding mechanical drawings or electronic circuit diagrams. Comprehensive supplier documentation and operating instructions for your machine are also integrated.

All search results are displayed in a structured list. This gives you all the essential information about your spare part at a glance. A detail view also allows you access to product photos, dimensions, weights and a classification for common spare parts.

With just a few clicks you can add the required spare parts to your personal shopping cart. A CSV export function ensures easy transfer to your ERP system for convenient processing of your order.

If in any case you are unable to find the spare part you are looking for, our 24/7 hotline with qualified staff is available to you at any time in emergency situations.

Get your personal consultation

Searching for the right solution? We are happy to consult with you, which solutions best fit your needs. We are happy to help you make the right decision based on your individual requirements.

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Hotline 24/7

Experienced W&H specialists support you via a free Hotline-Service around the clock.

Hotline

Spare Parts

Premium quality and durability at attractive prices direct from stock on 24 hours a day.

Original Spare Parts

Remote Service

The Remote Service guarantees you immediate support with machine problems by direct online remote access.

Remote Service

trainings

Increase employee qualification and motivation on the one hand and productivity and competitivesness on the other.

Customer trainings