News from North American Service
We'd like to introduce you to our new VP of Service, Kashif Baig, and share some fun facts about our North American service with you.
Meet Kashif Baig, VP of Service
Kashif started with W&H as a Field Service Technician installing and servicing flexo presses 22 years ago and has worked in a number of service roles since.
"I've been with W&H North America for four months now, and what I'm really seeing and appreciating is how interested our customers are in improving productivity and new technologies that can help get there," Kashif says. "I'm finding them openminded, tech-savvy and eager to try new technology, especially automation."
Kashif wholeheartedly believes good service starts on the customer's plant floor during installation. "The way a machine is installed affects how the customer sees us from day one," he says. "If it's installed right, tested right, and the operator is properly trained on it, that sets the tone for everything after. At the end of the day, what matters is that the customer succeeds."
As he gets settled into the role, Kashif wants to stay close to customers. "My door is always open," he says. "The best ideas come from listening and staying connected to the people we serve."
More Parts. Faster Delivery. From Rhode Island.
As part of our recent Lincoln, RI expansion, we doubled our warehouse space to stock more W&H and Garant spare parts closer to our customers. Today, about 75% of orders ship the same day from Rhode Island.
With increased capacity, that number will continue to grow, helping ensure you get
the parts you need when you need them.