W&H CREATES REGIONAL SERVICE MANAGER ROLES
W&H North America prides itself on providing excellent service, and part of that is recognizing when and how to evolve.
“Last year, we asked ourselves how to optimize our service organization to make partnering with us as straight-forward as possible.The answer was to provide customers with just one face at W&H to go to for the life of their machine, starting with the installation planning. This is how we came up with the idea of Regional Service Managers,” said Javeed Buch, Senior Vice President.
The North American business has six regions, each with one Regional Service Manager (RSM) for extrusion and another for printing:
- Central & Northeast U.S.: Edwin Wilder (extrusion) & Vikrant Tandon (printing)
- Midwest U.S. & Canada: Matthew Okruta (extrusion) & Raymond Holtz (printing)
- West & Southeast U.S.: Rajeev Kumar (extrusion) & Christoph Stein (printing)
“The new structure has been in place since the spring of 2021 and while it’s still early, the feedback that has trickled in so far has been favorable. At the end of the day, this is about simplifying life for our customers and we’re confident that this restructuring will enhance the service experience that we offer,” added Buch.