Maximizing Machine Availability – Anytime, Anywhere
Hayat minimizes downtime and boosts efficiency with W&H Remote Services, providing instant expert support 24/7 for reliable production performance.
Hayat Kimya: A global FMCG Leader
Founded in 1987, Hayat Kimya San. A.S. has established itself as a key global player in the fast-moving consumer goods sector, operating 27 production facilities across 8 countries. With a portfolio of brands like Bingo, Molfix, Molped, Papia and Familia that reach over 100 countries, Hayat ranks as the largest tissue manufacturer of the Middle East, Eastern Europe and Africa. At its plant in Kocaeli, Hayat ensures high efficiency with a carefully maintained machine park that includes six extrusion machines and five flexo printing presses from W&H, which contribute significantly to the company‘s operational success and market leadership.
Rapid troubleshooting thanks to W&H’s remote diagnostics enables technical issues to be resolved quickly.
Continuous reliability with W&H Remote Services
Since 2015, Hayat has relied on the robust W&H Service Hotline and Remote Service to maintain operational efficiency in its facilities. This service includes a 24/7 hotline staffed by experts with extensive industry knowledge, ensuring fast and effective troubleshooting.
Remote Support enables W&H technicians to connect directly to customer machines, facilitating quick error identification and resolution.
Together, these services greatly reduce machine downtime and enhance productivity, enabling Hayat to seamlessly maintain high production and quality standards.
Relying on these services provides Hayat with consistent, reliable support, which is crucial for its long-term success.
Exemplifying effective problem-solving
“The considerable advantages of W&H Remote Services are best illustrated through a recent incident on our VISTAFLEX printing machine,” shares Hasan Berke Cibil, Maintenance Engineer at Hayat. “When the machine was brought to a standstill by several alarms, we immediately reached out to the W&H hotline. Within minutes, two engineers connected remotely and guided us step-by-step - first identifying blown fuses, then a faulty power supply, and finally a defective rectifier. Thanks to their expertise and precise instructions, we were able to get the machine up and running again much faster than we could have managed on our own. This experience shows how W&H’s rapid, 24/7 support delivers real value in minimizing unplanned downtime and keeping our production on track.”
Dependable W&H machines form the foundation for Hayat’s continuous business success.
Time & cost savings and looking ahead
Hasan Berke Cibil emphasizes the value of collaboration: “The expert assistance translates into substantial time and cost savings, offering reassurance that any challenge can be managed with skilled guidance. W&H’s unwavering support is pivotal in minimizing downtime, thereby sustaining high productivity levels.”
The ongoing partnership between Hayat and W&H highlights both innovation and expansion, reinforcing Hayat’s readiness for new projects while optimizing existing production capabilities. As a large company, Hayat is always considering major projects and investments for the future. The company is open to new retrofit solutions and suggestions from W&H to achieve even better products, as well as faster and safer
production. As Hayat continues to explore growth opportunities, this collaboration acts as a catalyst for maintaining competitive advantage and operational excellence in the market.
It is immensely comforting to know that W&H experts provide 24/7 reliable support during
machine breakdowns. With their guidance, no breakdown is unfixable, allowing us to focus on providing high-quality products.
Hasan Berke Cibil
Maintenance Engineer
Hayat Kimya San. A.S.
