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At a glance

Your advantages

  • Free 24 / 7 remote support by experienced W&H engineers specialized in your specific machine type from extrusion to printing to converting
  • 85% of machine problems are solved remotely
  • New: Data glasses for diagnosing issues in the machine's environment
  • Quick help without waiting times
  • Worldwide teams ensure around the clock availability




Product information

24 / 7 Remote Diagnostics from the Information & Diagnostics Center

The experts from our Information and Diagnostic Center (IDC) offer qualified support 365 days a year and are available worldwide, 24 hours a day. Our Service Hotline gives you direct access to the expert knowledge of Windmöller & Hölscher.

W&H specialists provide direct and professional advice over the telephone, answering your questions and offering fast and competent support when problems occur – around the clock and free of charge!

We support you with analyzing reported faults and work closely with you to develop effective solutions to solve the problems. In addition, we also help you to identify spare parts and arrange quick delivery in emergency situations.

Today, more than 80% of machine problems are diagnosed remotely by our IDC engineers, enabling a machine to return to full production without needing a technician to visit.

The newly-introduced data glasses analyse the non-electrical machine environment and add to the percentage of problems solved remotely.

VIDEO: Your North American Remote Diagnostics Team

Our Service for your business

Visual Assistance

With data glasses or an app, our IDC engineers can see the non-electrical environment around your machine.

Visual Assistance

Original Spare Parts

With our Original Spare Parts you receive high quality and durability at attractive prices on 24 hours a day direct from stock.

Original Spare Parts

Service Visits

Service Visits

Digital Service

The RUBY IoT system can monitor, analyze and optimize production.

RUBY IoT System