Internal training for external success at our customers
W&H held a successful training event for almost 200 of its global service technicians in January 2023. The event was hosted at the W&H Academy and allowed service technicians to deepen their knowledge and skills, allowing them to offer the best possible service to the customers.
Out of 35 training topics, the main focus was on topics such as VISION, MDO (Machine Direction Orientation) and RUBY, W&H's IOT system, which is a direct response to the feedback that was received last year directly at the customer’s site. This ensures that W&H employees are trained precisely in the areas where there is the greatest need. Occupational safety was another key focus of this year's training event.
The trainings, offered as a face-to-face, online or hybrid trainings, were based on teaching theoretical content in the Academy's seminar rooms and practical application directly on the machine in the W&H technical centre. This approach allowed service technicians to gain fresh insights into new and existing systems, explained directly by the respective specialist.
Olaf Heymann-Riedel, Managing Director of the W&H Academy, summed up the event by saying, "The further training of our service technicians was very intensively and effectively. It was possible to exchange certain experience reports on individual topics and the good feedback from the service technicians confirms our work".
Due to the success of this year's “Leap2Learn”, another corresponding event is planned for 2024.
Make the most of your potential
But the training program is not only limited to W&H employees. W&H also offers customer training to help customers get the best potential out of its machines and put them into operation in a resource-saving way.
By investing in the training and development of its employees, W&H is not only ensuring that it offers the best possible service to its customers but is also staying at the forefront of the packaging industry.