Your North American Contacts

Information & Diagnostic Center

IDC Hotline - Your 24/7 Expert Support

24-Hour Service Hotline

Call 1 800-854-8702 or reach out directly to an IDC engineer listed below.

Learn more

Spare Parts Service

No contact in our parts group? No worries. Send an email to and we'll get back to you quickly.

More about our North American Parts Inventory

Regional Service Teams

Central & Northeast U.S.

Edwin Wilder

Regional Service Manager, Extrusion

Vikrant Tandon

Regional Service Manager - Printing

Midwest U.S. & Canada

Matthew Okruta

Regional Service Manager - Extrusion

Raymond Holtz

Regional Service Manager - Printing

West & Southeast U.S.

Rajeev Kumar

Regional Service Manager - Extrusion

Christoph Stein

Regional Service Manager - Printing

Regional Sales Teams

Dominic Barnes

Regional Sales Manager - Extrusion & Printing - AK, AZ, CA, CO, ID, KS, MO, MT, ND, NE, NM, NV, OK, OR, SD, UT, WA, WY

Steven Fedosh

Regional Sales Manager - Extrusion & Printing - CT, DC, DE, MA, MD, ME, NH, NJ, NY, OH, PA, RI, VA, VT

Michael Gorniak

Regional Sales Manager - Extrusion & Printing - AR, IN, KY, MI, NC, TN, WV

Todd Krupa

Regional Sales Manager - Extrusion & Printing - IA, IL, MN, WI

Peter Langhan

Regional Sales Manager - Extrusion & Printing - AL, FL, GA, LA, MS, SC, TX

Dirk Kroll

Webconvert Ltd. Regional Sales Representative Canada

Product Sales Management

Converting Management

Javeed Buch

Senior Vice President

Claudia Medeiros

Inside Sales - Converting

Extrusion Management

Kasie Fairbarn

Product Sales Manager - Blown Film

Nick Nigro

Product Sales Manager - Cast Film, Key Account Manager

Mike Andrews PhD

Technical Sales and Process Support – Extrusion

Printing Management

Klaus Kleemann

Product Sales Manager - Printing

Mike Reinhardt

Product Sales Manager - Printing

Vladimir Utovac

Product Sales Manager - Printing

Inside Sales

Garant Service & Sales

Garant Service & Sales - U.S. & Canada

Vladimir Unruh

Service Consultant North America


Catherine Mattson

Marketing Communications Manager



Javeed Buch

Senior Vice President

Claudia Medeiros

Executive Assistant


Walter Kaehler

Corporate Controller

Information Technology

General Inquiries

Central Info Desk

Your Line for all General Inquiries

Looking for a contact person outside of North America?

Go to Contact Persons Worldwide