Service
Service Plan
Regular service visits for continuous improvement of machine performance
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Service Plan
To maintain the performance of your machines on a high level in the long term, professional maintenance isrequired. For this purpose, the W&H Lifecycle Services have been developed.
With a W&H Service Plan, you benefit from regular visits by experienced W&H service technicians to continuously improve the condition and performance of your W&H machines.
We tailor the frequency and duration of the individual visits per year, as well as any necessary improvement measures, to your individual needs. In this way, you regularly benefit from our experts‘ know-how, for example,for regular machine checks, the execution of repair and maintenance measures, or the transfer of knowledge to your employees.
All anomalies and individual customer requests are transferred to an open points list, which is continuously updated and processed during the individual visits.Within this list, measures, responsibilities and prioritizations are jointly defined so that it serves as a basis for tracking achieved improvements over the course of the Service Plan.
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W&H Service Plan
To make the Service Plan as efficient as possible, the regular visits are carried out by the same service technician whenever feasible.
Flexible scheduling tailored to your individual needs is also an option.
Possible tasks during the Service Plan
MACHINE CHECK
The machine check provides early identification of problems and potential for improvement. Based on a checklist, a check of the neuralgic points of the machine is carried out. The results are documented in a report. Necessary measures for immediate or future execution are transferred to a joint open points list:
- Check of neuralgic machine points and components for early identification of problems and improvement potential
- Documentation of machine check results in a report
- Transfer of anomalies and required actions to a joint open points list
REPAIRS
The continuous execution of jointly defined actions and repair measures support a continuous improvement process to increase performance and improve machine condition. The progress and improvements achieved are transparent at any time with the joint open points list:
- Qualified analysis and joint definition of necessary repair measures
- Execution of minor repair and corrective maintenance measures to restore the target machine condition
- Assessment of the effectiveness of repair measures and regular monitoring of the improvements achieved
MAINTENANCE SUPPORT
The support and execution of regular preventive maintenance keeps the machine condition at a high level. This prevents unforeseen technical problems and lays the foundation for efficient production:
- Analysis and joint definition of necessary maintenance measures based on the W&H maintenance instructions for the machine
- Support with and execution of preventive maintenance measures such as cleaning or lubrication
- Recommendation for required spare parts and wear parts
COACHING ON THE JOB
With regular coaching on the job, our service technicians share best practices and provide operating and maintenance personnel with helpful tips and tricks for professional machine operation and machine care:
- Assistance for professional machine operation including the utilization of automation and assistance systems
- Optimization of machine settings for improved production performance
- Support with machine-related and production-related questions
- Help with the use of machine documentation and digital tools for e.g., spare parts identification (SIS/PDE)