Service

Remote Expert Consulting

Book your personal expert for all issues related to your machine and production

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At a glance

Benefits

  • Benefit from our high degree of experts availability at the moment
  • High flexibility in booking experts for consulting per hour
  • Choose the best suitable expert for your issues or have a team work on it
  • In-depth remote analysis of production parameters included where necessary for best remote support

Product information

Book your personal expert now!

At the moment W&H offers its customers the unique opportunity to book a personal expert consultation on an hourly basis. Our experts are currently not as much on the road as they are used to and thus available to assist you with any issues regarding your machine and production. Yout can use this time to solve existing errors over production improvements up to process optimization.

Based on your topics we assign the right expert from our pool to solve your issues and even combine different experts as a team for an optimal consultation. Therfore, you should send us your questions in advance so that we can make the best selection of experts for you.

The consultation takes place on a scheduled date via online collaboration tools (e.g. Microsoft Teams) and - depending on the case - for best results combined with W&H remote services to access production parameter data or get visual images (no extra charges).

BOOK YOUR EXPERT PER HOUR NOW

As a special offer during COVID-19 time you only pay the hourly rate of the expert including preparation or report creation. If we use further remote technologies (remote service or visual assistance) or assign multiple experts to your case no extra charges arise.

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How does it work

1. Contact us for your personal quote and definition of scope.

2. Collect questions and forward them to us.

3. W&H selects the right expert and agrees a time slot with you.

4. Realization of the consulting via Microsoft Teams or another remote tool (remote service or visual assistance - no extra charges)

5. A report with recommendations is prepared for you by our expert.

Personal Experts available for:

  • Technical Questions
  • Maintenance Support
  • Installation or Commissioning Support
  • Discussion of Open Points and Errors
  • Improve Operations and Processes
  • Remote Performance Consulting
  • Or ask anything you ever wanted....

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