Lifecycle Services

The best service customized to your needs.

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At a glance

Your advantages

  • Reduction of unplanned downtimes
  • Optimized machine availability
  • Plannable service costs for the duration of the contract
  • Sustainable improvement of productivity and quality

Product information

Lifecycle service contracts - With us, you always have optimum service

Maintaining the high performance of your W&H machines over the long term is our shared goal. That is why we have developed a comprehensive service contract concept that you can customize to your own requirements.

We offer you the security of receiving the right service at the right time while also saving money in the process.The long-term planning of the regular service activities enables you to plan your costs and prevent unforeseen problems. In the process, you safeguard high machine availability and lay the foundation for long-term success in the markets.

Whether 24/ 7 remote support, express spare parts delivery, retrofits, trainings or the on-site deployment of a service technician – our effective service provides you with quick and competent support whenever you need help – for your machine's entire life!

Get your personal consultation

Searching for the right solution? We are happy to consult with you, which solutions best fit your needs. We are happy to help you make the right decision based on your individual requirements.

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Choose the right package for your individual needs

Premium Package

With our Premium Package, we combine the advantages of the Performance Package and the Remote Package into a fully comprehensive offering to guarantee you the best possible service.

Performance Package

Our Performance Package is designed to achieve continous improvement of machine performance and support the individual preventive maintenance strategy of the customer.

Based on a Performance Check, we conduct a full audit on site that examines both your machines and the machine environment.Subsequently, based on the audit results and on our experience, we then create an individual Service Plan together, tailored to your specific needs.

Remote Package

With our Remote Package we bundle all remote support services from W&H to provide the most efficient and effective technical troubleshooting from distance.

  • Remote 1st Level support by experienced W&H specialists
  • Worldwide availability around the clock (24/7)
  • Service language is German or English (local languages depending on staffing)

Customize your Lifecycle Services

Of course, you also have the possibility to select single products from our service portfolio, to combine them individually according to your needs or to extend the above mentioned partnerships with additional services from our portfolio, such as training or RUBY.

Our Service for your business

Hotline Service

Experienced specialists support you 24/7 worldwide via our free Hotline Service.


Original Spare Parts

Receive high quality and durability at attractive prices 24/7 directly from stock.


Remote Service

Get immediate support with machine problems by direct online remote access.


Customer trainings

Increase qualification, productivity & competitiveness with W&H trainings.